Store Policy for Tropitone® Replacement Cushions & Slings
Tropitone® Replacement Cushions & Slings are Special Order Products which cannot be Returned to the Tropitone Factory due to Customer error. Please Email Photos of your items to Sales@WickerEast.com for positive identification prior to placing an order.
Please carefully read the information shown below before making a purchase. By placing an order you are agreeing to the terms and conditions as specified. A complete understanding of our store policies will insure a successful business relationship in the future. Please Contact Us or call us at (717) 591-9900 if you have any questions.
Orders shipped within
We include Free shipping on any Tropitone® Replacement Cushion & Sling purchase delivered within the 48 Contiguous United States and do not ship outside this region. Oversized items and West Coast Shipments are subject to review.
Terms of Payment for Tropitone Replacement Cushion Orders
We accept MasterCard, Visa, Discover & AmEx. Payment in full is required at the time your cushion order is placed. This is needed to insure that Tropitone can immediately ship your order when completed. All replacement cushion orders are drop-shipped directly from Tropitone®
Returns, Refunds & Exchanges
Your Tropitone purchase will be produced on a Special Order basis using your individual choice of fabric. As with all Special Orders there are absolutely No Returns, Exchanges or Refunds permitted.
Right of Refusal
Tropitone® Replacement Cushions by Wicker East reserves the right to refuse an order for any reason deemed necessary.
Many of the fabric images shown on this website have been individually scanned in an attempt to represent colors most accurately. Please be aware that actual fabric colors may widely differ due to conditions such as visual perception, dye lot variations and video monitor settings. Please contact us with any specific concerns prior to ordering.
Fabrics & Cut Yardage
Cut yardage of fabrics is available and priced on a per grade basis ranging from Grade A to Grade E. Fabrics measure 54” wide and are sold in lineal yard increments of 36”. For info or pricing, please Contact Us or call us @ (717) 591-9900.
Warranty for Tropitone Fabric & Cushions
Please visit the Tropitone® Warranty link for complete details.
Please also visit the Sunbrella® Warranty link for complete details on Sunbrella® Brand Acrylic fabrics used on Tropitone Products.
Care & Cleaning Instructions for Tropitone Fabric & Cushions
Ordering/Delivery Times for Tropitone Replacement Cushions & Slings
Tropitone® will currently ship your order within about 10-12 weeks from the time it is received and placed with the factory. We will notify you by email as soon as your order is shipped from Tropitone® . Please allow about (1) additional week for transit time to your home. You will be notified in the event of any delay due to out of stock or discontinued fabrics. Please place your order far enough in advance to allow for minor delays which may sometimes occur, particularly during peak ordering season from April to July.
Cancelation and Order Changes
After we receive your Tropitone order an email confirmation will be sent to you. Please punctually check the accuracy of all the information and report any corrections within 24 hours. Orders which we submit to Tropitone are promptly scheduled for production. "Production" is defined as the cutting of the fabrics for cushions or slings.
Receiving Guidelines for Tropitone Replacement Cushions & Slings
Most Tropitone® replacement cushion & sling orders are shipped prepaid via FedEx or UPS & delivered to your door. Oversized orders will be delivered via common carrier residential curbside delivery. Freight damage to cushions is extremely rare. If you discover concealed damage to your cushions or any other discrepancy, such as factory shortage or error, please do not discard the cartons and contact us immediately for instructions. The packing slip which is attached to one of the cartons may assist in determining the problem. Tropitone®