Frequently Asked Questions
Q: Is there State Sales Tax or Shipping Costs on my order?
Q: Why are there different Prices and Grades of Fabrics?
Q: Is mildew ever a factor with outdoor cushions and furniture?
Q: What can I do to extend the lifespan and appearance of my new furniture or replacement cushions?
Q:
Is there State Sales Tax or Shipping Costs on my order?
A:
Orders shipped within Pennsylvania are subject to 6% Sales Tax. We do not collect sales tax for orders delivered outside PA. The consumer is responsible to pay sales tax on any purchase which is otherwise subject to state or local taxes. Free Shipping is included on all "Qualified" Replacement Cushion/Sling Orders. "Oversized Cushions such as chaise lounges may carry a shipping surcharge if purchased individually.
return to topQ:
How do you determine the Discounted price of your Tropitone Replacement Cushions & Furniture sold on the internet?
A:
As an Authorized Tropitone® Dealer we are bound by MAP (Minimum Advertised Pricing) Standards for internet Sales. Based on this agreement, our price structure reflects lowest price allowable by Tropitone. Due to Dealer Policy regarding Internet Sales Discounts, we are unable to Fax, Email, or Electronically Transmit any prices which deviate from Minimum Advertised Price Standards. Please call or Contact Us to discuss our lowest advertised pricing policy.
Q:
How quickly will I receive my new Tropitone Replacement Cushions, Replacement Slings or Tropitone Patio Furniture after I place my order?
A:
Tropitone® Replacement Cushion & Sling Orders normally arrive in about 4-6 weeks depending on Peak Seasonal Demand. Please place your order in advance to allow for delays which may occur during peak ordering season from April to July .
Please also allow one (1) additional week for Factory Special Order Fabrics.
Although delays are infrequent they can occur. You will be immediately notified in the event of any delay due to an out of stock or discontinued fabric.
Q:
I was shopping on the internet for "Original" Tropitone® Cushions and found lower priced replacement cushions advertised as "Made To Fit" Tropitone® Furniture. What is the difference?
A:
Beware of Generic websites selling "Made to Fit" Tropitone® Replacement Cushions which are cheaper price cushions of lesser quality. Always ask if a Vendor is an "Authorized" Tropitone® Dealer Before you make a Purchase.
Q:
I am unsure which Tropitone® Patio Furniture Collection I have. How can I be certain before I place an order for replacement cushions or slings?
A:
Please email several pictures of your set to SALES@WICKEREAST.COM and we will be happy to assist you in identifying your Tropitone® Collection.
Q:
Why are there different Prices and Grades of Fabrics?
A:
Grade A fabrics are the least costly and Grade D fabrics are the highest. The Grade of fabrics is determined by the Textile and Fabric Finishing Mills who manufacture them. This process takes into consideration the composition of the fabric such as polyester, olefin or acrylic, whether the material is non-woven (printed) or woven, as well as the overall size, color, and complexity of producing an individual pattern. Unlike a solid color fabric, those with specific patterns may also require significantly more yardage for “centering” during the cutting process. This additional loss of material may also translate into higher fabric grade levels.
Q:
Grade B, C & D Fabrics are more costly than Grade A Fabrics. Does this mean that the higher price fabrics will always outperform a lesser price fabric from the standpoint of wear or fading?
A:
Not Necessarily. There are several types of outdoor rated fabrics which include Solution Dyed Polyester, Solution Dyed Olefin and Solution Dyed Acrylic such as Sunbrella™ or Outdura Brand Fabrics. Grade A Sunbrella Fabrics will perform equally to a Grade D Sunbrella Fabrics.
Q:
Is mildew ever a factor with outdoor cushions and furniture?
A:
Occasionally. Mildew grows on dirt, pollen or other organic matter which collects on the surface of a material which remains damp and shaded for extended periods of time. This condition is most prevalent on covered or screened porches, as well as fully exposed areas, particularly with northern exposure. Cushions and furniture should be kept clean using Tropitone Care & Maintenance Instructions or Sunbrella® Care & Cleaning Instructions. Keep a close watch for this condition during long periods of overcast and hot humid weather, even if you are currently using outdoor furniture covers. Although excessive sunlight is not recommended, a moderate amount will actually help to curtail this problem. The use of Solution Dyed Acrylic Fabrics such as Sunbrella is always recommended for outdoor use.
Q:
Is it necessary to store my cushions and furniture indoors during the winter season if I already have outdoor covers for my furniture?
A:
It is recommended that Tropitone® Patio Furniture and Cushions be stored indoors during the off season. When possible, Cushions should always be removed & stored in a secure dry location such as a basement, closet or under a bed. We have heard of isolated instances over the years where critters such as mice and squirrels have completely destroyed furniture and cushions when left outside on the furniture during the cold months.
Q:
What can I do to extend the lifespan and appearance of my new furniture or replacement cushions?
A:
In a fully exposed situation, Solution Dyed Fabrics and Outdoor Furniture Covers are strongly recommended. When possible, always store your frames and cushions indoors during the off season to help protect and maximize the lifespan of your investment.